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WyCoast Media LLC — Refund Policy

Last Updated: April 2026
Company: WyCoast Media LLC (Wyoming, USA)
Website:www.WyCoastMedia.com

1. General Policy Overview

WyCoast Media LLC provides digital marketing, media production, branding, and consulting services. Because our work involves time, strategy, creative labor, and digital deliverables that cannot be “returned,” all refunds follow the conditions outlined below.

Our goal is to maintain fairness, transparency, and trust while protecting the integrity of our services.

2. Eligibility for Refunds
Refunds may be considered under the following conditions:

  • No Work Started:
    If a project has been paid for but no work has begun, a 100% refund may be issued.

  • Work Initiated but Not Delivered:
    If work has started but no deliverables have been submitted, a partial refund may be issued based on hours already invested.

  • Deliverables Provided:
    Once any digital asset, strategy document, creative file, or consultation has been delivered, the service is considered rendered and non‑refundable.

  • Subscription or Retainer Services:
    Monthly retainers, ongoing social media management, and recurring service plans are non‑refundable once the billing cycle begins.

3. Non‑Refundable Items

The following are strictly non‑refundable:

  • Completed digital deliverables (videos, graphics, branding assets, websites, ad creatives)

  • Strategy sessions, consultations, or coaching calls already conducted

  • Third‑party expenses (ads, software, hosting, printing, licensing)

  • Rush fees or expedited service charges

  • Custom or special‑request projects

4. Refund Request Window

Refund requests must be submitted within:

  • 7 days of purchase for services not yet started

  • 48 hours after receiving the first draft or deliverable (only if the issue is service‑related and not preference‑based)

Requests submitted after these windows will not be eligible.

5. Revision Policy (Instead of Refunds)

WyCoast Media LLC prioritizes client satisfaction. If you are not satisfied with a deliverable:

  • We offer reasonable revisions based on the service package purchased.

  • Revisions do not reset the refund eligibility window.

  • Requests outside the original scope may require additional fees.

6. How to Request a Refund

To request a refund, email:

support@wycoastmedia.com
Subject: Refund Request – [Your Name / Project]

Include:

  • Full name

  • Order number or invoice number

  • Service purchased

  • Reason for refund request

  • Any supporting documentation

Refund requests are reviewed within 5–7 business days.

7. Chargebacks & Disputes

Initiating a chargeback without first contacting WyCoast Media LLC is considered a violation of this policy.
We reserve the right to:

  • Provide documentation to dispute invalid chargebacks

  • Suspend or terminate services for clients who initiate fraudulent disputes

8. Processing Time

Approved refunds are processed within 7–10 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.

9. Policy Updates

WyCoast Media LLC reserves the right to update or modify this Refund Policy at any time.
Changes will be posted on this page with an updated revision date.